This role provides day‑to‑day operational support to our team of Scheme Managers across multiple schemes, helping to ensure consistent service standards, safe environments and positive resident experiences. You will work closely with the Independent Living Team Leader, deputising when required, and supporting staff to manage complex situations including safeguarding, welfare concerns and risk management.

The role involves regular scheme visits, staff support, partnership working with internal teams, contractors and external agencies, and contributing to service improvement and change. 

This is a rewarding role for someone who is adaptable, organised and committed to supporting older people to live independently in safe and supportive communities.

We pride ourselves on being a good employer with a range of benefits and employment terms and conditions to suit you.  You will be able to benefit from competitive salaries in an incremental scheme, flexible working, LGPS pension scheme, family friendly policies and healthcare insurance.

This post has a Mobile Office Based Working Style and will involve a lot of field work. To find out more about West Lancashire Borough Council, Please follow the link to access our Recruitment Pack and view the attached Role Profile below.

This is a challenging and varied role so if you are enthusiastic, and have the right skills and experience, then we would love to hear from you.

Closing Date: 27 Sep 2026

Team: Operational

Salary: £34,434 to £36,363

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities.  With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities. 

Your Role!

We're looking for a proactive and organised Facilities Support Officer to join our Facilities Management Team and play a key role in supporting the delivery of high-quality property services. This varied and fast-paced role involves coordinating contractor appointments, maintaining accurate records, managing works trackers, raising purchase orders, processing invoices, producing customer correspondence, and supporting compliance activities. 

You will work closely with surveyors and internal teams to ensure repairs, inspections, and facilities-related activities are delivered efficiently and to a high standard. 

About You!

The successful candidate will have excellent administrative, communication, and organisational skills, with the ability to work independently and manage competing priorities. 

You will be confident using IT systems, analysing performance data, and identifying opportunities to improve processes and service delivery. 

This is an excellent opportunity for someone who enjoys problem-solving, building positive working relationships, and making a real difference to customer outcomes within a busy and supportive team environment. 

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.

 Local Government Reorganisation

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.

If you are successful in your application, you will initially join West Lancashire Borough Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.

Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.

Closing Date: 20 Sep 2026

Team: Administrative

Salary: £32,061 to £33,699