Are you interested in joining our Business Support Team here at West Lancashire Borough Council?

Are you organised, proactive and customer-focused looking for an opportunity to make a real difference within a busy local authority environment?

Do you have excellent administration skills with a high level of attention to detail?

Your Role!

We are looking for a motivated Business Support Officer to join our centralised Business Support Team.  This is an exciting opportunity for an enthusiastic individual who enjoys working in a fast-paced environment, providing high-quality administrative support and contributing to the delivery of services across the organisation.

The hours of work are Monday-Thursday 9am-5pm and Friday 9am-4.45pm.

As a Business Support Officer, you will provide an efficient and effective administrative support, while delivering excellent customer service to internal and external stakeholders.

 Your responsibilities will include:

• Maintaining and updating management information systems to support with the processing of purchase orders, invoices and working to strict deadlines to ensure that the work is completed in a timely manner.  
• Producing reports and statistical information to support with performance management.
• Responding to telephone, email and written enquiries professionally and efficiently.
• Liaising with managers, colleagues, external organisations and members of the public.
• Supporting continuous improvement initiatives and adapting to new processes and systems.

About You!

We are looking for someone who is:

• Highly organised with excellent attention to detail.
• Able to work methodically, organised and able to prioritise their workload and meet multiple deadlines.
• Customer focused with excellent communication and interpersonal skills.
• Resilient, adaptable and has a positive attitude with the ability to contribute constructive ideas to the team to support continuous improvement.
• A strong team player who can build effective working relationships across all services.
• Competent in using Microsoft Office applications, particularly Word, Excel and Outlook and other ICT packages as required.
• Capable of working independently and as part of a team, demonstrating initiative and a proactive approach to problem-solving.

The post holder will support the development of a positive organisational culture that is outward looking, evidence based, and customer focused.  

You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.

 What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work-life balance policies, and support for your personal development are just some of the benefits we offer.

If you are looking for a new and exciting challenge and want to be part of our multi-disciplinary business support service, we would love to hear from you.

Closing Date: 27 Sep 2026

Team: Administrative

Salary: £26,403 to £28,142 per annum

Are you interested in joining our Business Support Team here at West Lancashire Borough Council? 

Are you organised, customer focused with excellent administrative skills?

Do you enjoy working in a fast-paced environment?

Your Role!

We are looking for a motivated Business Support Assistant to join our centralised Business Support Team.  This is an exciting opportunity to provide essential administrative and customer support services.

The hours of work are Monday-Thursday 9am-5pm and Friday 9am-4.45pm.

As a Business Support Assistant, you will be responsible for providing a wide range of administrative and clerical support to a range of services across the organisation.  

Your responsibilities will include:

• Responding to telephone, email and online enquiries from customers and colleagues.
• Supporting managers and teams with a variety of administrative tasks.
• Liaising with internal departments and external agencies.
• Providing accurate information and resolving queries in a professional and timely manner.
• Maintaining records and management information systems accurately.
• Managing electronic and paper filing systems.

About You!

We are looking for someone who is:

• Highly organised with excellent attention to detail.
• Able to prioritise workloads and meet multiple deadlines.
• A team player who can build effective working relationships across the organisation.
• Proficient in Microsoft Office applications including Word, Excel and Outlook, and other ICT packages as required.  

The post holder will support the development of a positive organisational culture that is outward looking, evidence based and customer focused.  

You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work-life balance policies, and support for your personal development are just some of the benefits we offer.

If you are looking for a new and exciting challenge and want to be part of our centralised business support service, we would love to hear from you.

Closing Date: 27 Sep 2026

Team: Administrative

Salary: £25,583 to £25,989 per annum