It’s an exciting time to join West Lancs as we deliver our ambitious Vision and Priorities for the borough. With a focus on environmental sustainability, generating economic prosperity, supporting inclusive and healthy communities, and ensuring a financially resilient Council, we’re looking for great people to help shape what comes next.

You’ll be joining an organisation that puts its customers first, takes responsibility, and works together with a positive, can-do attitude—always looking for better ways to deliver for our communities.

Your Role!

As a Revenues & Benefits Systems & Compliance Support Officer, you will play a key supporting role in the delivery of digital services within our Revenues & Benefits team, helping to ensure that system changes are effectively implemented, understood and embedded across the service. Working with colleagues across the services, you will help ensure that key business systems are maintained, improved and used effectively.  A central part of your role will be supporting user acceptance testing (UAT), ensuring updates and new functionality are fully tested, documented and successfully implemented. This includes planning and executing test scripts, recording outcomes, and identifying tracking issues to resolution to ensure system changes meet operational and compliance requirements.

You will be responsible for producing and maintaining high-quality, user-friendly documentation including work instructions, process guides, and training materials. Ensuring that these are accurate, accessible and kept up to date in line with legislative and system changes.

Alongside this, you will support the development and delivery of training for both new and existing staff, helping colleagues confidently use systems and adapt to changes. You will play an important role in translating technical system updates into clear, practical guidance, supporting colleagues across the services to adopt new processes and ways of working.

This role also contributes to wider service improvement and digital transformation, supporting key operational activities such as system upgrades and annual billing process, including occasional out-of-hours work where required to support the successful delivery of critical statutory functions.

About You!

We are looking for a motivated and detail-oriented individual with experience in a Revenues & Benefits environment and a passion for improving systems and processes.

You will bring:

• Experience working within a Revenues & Benefits service, with knowledge of Council Tax, NNDR, Housing Benefit and Council Tax Support legislation
• Strong understanding of systems such as Northgate Revenues & Benefits and Civica EDM (desirable)
• Experience in software testing, including user acceptance testing and following test scripts
• Proven ability to produce clear, concise written documentation such as guides and work instructions
• Experience developing training materials or supporting colleagues with system or process queries

You will also demonstrate:

• Excellent attention to detail and organisational skills
• Strong written and verbal communication skills, with the ability to explain technical information clearly
• Ability to manage workloads, prioritise tasks, and meet deadlines
• Good problem-solving skills and the ability to identify and escalate issues appropriately
• Confidence using digital tools

You will be a team player with a positive, customer-focused approach, able to adapt to change and contribute ideas to improve services and processes.

What's in it for you?

We’re a friendly and supportive employer, offering a range of benefits to help you balance work and life.

This includes a competitive salary, generous annual leave, flexible working, a strong pension scheme, and support for your development.

If you’re looking for a role where you can learn, grow and make a real impact, we’d love to hear from you.

Closing Date: 19 Jul 2026

Team: Operational

Salary: £32,061 to £33,699 per annum

It’s an exciting time to join West Lancs as we deliver our ambitious Vision and Priorities for the borough. With a focus on environmental sustainability, generating economic prosperity, supporting inclusive and healthy communities, and ensuring a financially resilient Council, we’re looking for great people to help shape what comes next.

You’ll be joining an organisation that puts its customers first, takes responsibility, and works together with a positive, can-do attitude always looking for better ways to deliver for our communities.

Your Role!

As the Revenues & Benefits Systems & Compliance Lead Officer, you will undertake a  a pivotal leadership role at the heart of the service, ensuring the systems and processes that support critical statutory functions remain robust, complaint and high performing.

You will lead on the configuration, maintenance, and continuous development of Revenues & Benefits systems, ensuring optimisation of systems, ensuring they remain stable, compliant with legislative and regulatory requirements, while supporting accurate processing across Council Tax, NNDR, Housing Benefits and Council Tax Support. You will take responsibility for implementing legislative changes, system updates, patches and releases, ensuring all changes are thoroughly tested, documented and communicated to operational teams.

Acting as the key point of contact for all system and technical matters, you will work closely with ICT, software suppliers, and service managers to resolve issues, deliver upgrades, and support ongoing digital transformation.

A key part of the role includes leading critical processes such as year-end billing and annual updates, ensuring successful delivery of statutory functions, including out-of-hours working when required.

The role goes beyond system management, with a strong focus on continuous improvement and transformation. You will analyse system performance, identify risks and inefficiencies, and drive enhancements that improve outcomes for both customers and staff.  Ensuring data integrity, audit compliance and the production of accurate and timely management information will be central to your responsibilities.

An important aspect of the role is supporting and developing others.  You will lead on the development of training, guidance and working procedures, providing technical advice and ensuring staff are confident and capable in their use of systems.  Working collaboratively across services, you will help shape a resilient, efficient and digitally enabled Revenues & Benefits service.

About You!

We are looking for a highly skilled and motivated professional with strong leadership capability and extensive experience within a Revenues & Benefits environment.

You will bring:

• Significant experience working within Revenues & Benefits, with detailed knowledge of Council Tax, NNDR and Housing Benefits legislation
• A strong understanding of systems, configuration, and system-led service delivery
• Experience in interpreting complex technical or legislative changes, translating them into  system updates, upgrades, and testing activities
• Proven ability to analyse performance data and producing meaningful management information and reports
• Experience of developing procedures, documentation, and training materials

Ideally, you will also hold an IRRV Technician qualification (or equivalent) and have experience working with a range of ICT systems and software platforms.

You will also demonstrate:

• Strong leadership skills with the ability to manage and motivate a team
• Excellent communication and influencing skills, with the ability to engage stakeholders at all levels
• High levels of organisation, attention to detail, and the ability to manage competing priorities
• Strong problem-solving skills, with the ability to identify risks and implement effective solutions
• A proactive and adaptable approach, with a passion for continuous improvement and driving change

You will be confident working in a fast-paced, high-risk service environment and committed to delivering high-quality, customer-focused outcomes.

What's in it for you?

We’re a friendly and supportive employer, offering a range of benefits to help you balance work and life.

This includes a competitive salary, generous annual leave, flexible working, a strong pension scheme, and support for your development.

If you’re looking for a role where you can learn, grow and make a real impact, we’d love to hear from you.

Closing Date: 19 Jul 2026

Team: Managerial

Salary: £44,075 to £47,181 per annum