It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities.   With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role!

As part of our team, you will play a vital role in supporting individuals experiencing homelessness who are living in temporary accommodation or accessing the Rough Sleepers Support Service. You will be responsible for the day-to-day management and monitoring of designated temporary accommodation, ensuring it is safe, well-maintained, and effectively used. Alongside this, you will provide practical and person-centred support to residents, helping them access appropriate services and move towards more stable housing. A key focus of the role is to help prevent and reduce rough sleeping across West Lancashire by engaging with individuals, building trust, and enabling them to access the support they need during a challenging period in their lives.

To find out more about West Lancashire Borough Council, Please follow the link to access our Recruitment Pack and view the attached Role Profile below.

About You!

We are looking for someone who is compassionate, resilient, and committed to making a difference in the lives of people experiencing homelessness. You will have strong communication and organisational skills, with the ability to build positive relationships and engage effectively with individuals who may have complex needs. You will be proactive, able to work both independently and as part of a team, and confident in managing challenging situations with empathy and professionalism. Experience of working in housing, support services, or with vulnerable people would be an advantage,  along with a genuine passion for helping others move towards stability and independence.

Lancashire Borough Council welcomes your application.

Closing Date: 31 May 2026

Team: Administrative

Salary: £28,598 to £31,022 per annum

You will be joining a small friending team to ensure that legislative obligations are adhered to on WLBC's housing Stock and corporate buildings. You will be responsible for the day-to-day operations of our processes to oversee the smooth delivery of Asbestos Management. You will ideally have a strong background in the social housing sector although this is not essential but would be preferred. You will also be responsible for reviewing the Council's Policy and Procedures and updating the councils Asbestos Management Plan as and when required.

About You!

You will have strong analytical skills and have the ability to challenge using your technical knowledge. You will hold a BOSH P405 & P402 accreditation. You will be efficient in planning and delivering work programmes and you will be the primary lead in overseeing day to day and responsive works. The successful candidate will have strong contact management experience and the ability to lead and build strong partnerships with internal teams, stakeholders and our residents.

Closing Date: 24 May 2026

Team: Operational

Salary: £44,075 to £47,181 per annum

We’re looking for someone who:

• Has strong IT and data skills, with excellent attention to detail
• Can analyse information, identify themes and challenge data quality
• Communicates clearly and confidently with colleagues and customers
• Understands (or is keen to develop) knowledge of information governance and data protection

In return, we offer the opportunity to work in a collaborative, improvement-focused team where your work directly contributes to better housing services and an improved customer experience.
 
 Apply now to be part of a service that puts evidence, transparency and customers first.

Closing Date: 24 May 2026

Team: Administrative

Salary: £26,403 to £28,142 per annum

Key tasks:

• Support the delivery of tenant and leaseholder engagement activities, including forums, panels, working groups and consultation sessions and events.
• Support the organisation and coordination of meetings, preparing materials, recording the actions and notes and then tracking follow‑up actions for completion
• You will be a confident communicator and build positive relationships with tenants, leaseholders, and community stakeholders to support them remaining involved.
• Assist in developing accessible information, communications, newsletters, surveys and promotional content alongside our tenants.
• Support digital engagement through online platforms such as Microsoft Teams and our online engagement platform, Your Voice West Lancashire.
• Support and maintain accurate records of involvement activity, feedback, outcomes and tenant groups.
• Support the recruitment, induction and training of involved tenants.

About You 

You will be educated to GCSE level and ideally have a relevant housing qualification. 

• We are seeking  a motivated, outgoing, organised and people focused Tenant Voice Assistant.
• You will have excellent time management and communication skills be approachable and have good people skills.
• You will be confident to speak to tenants and support group discussions. 
• You will have strong organisational skills and pay attention to details in a busy environment. The team is small and whilst you may work independently we also need someone who is a team player and can manage their own time and tasks
• You will be positive, have a proactive and empathetic approach, and have excellent IT skills, particularly use of Microsoft Office.
• You will support the capture and analyse of feedback from our tenants events, be a good listener and follow up on actions , co - coordinating requests and enquiries and maintaining our involved tenant list.

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you are eager to be part of busy team delivering tenant involvement and engagement across our communities and want to make a difference  Lancashire Borough Council welcomes your application.

Closing Date: 17 May 2026

Team: Operational

Salary: £26,403 to £28,142 per annum