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Customer Liaison Officer

Designated Workplace:  49 Westgate, Skelmersdale, WN8 8LP
Designated Workstyle:  Mobile Office Based Worker
Salary:  £24,294 to £25,979
Post Type:  Full Time
Hours:  36 per week
Tenure:  Permanent
Published:  Friday 02 February 2024
Closing Date:  23.59 hours GMT on Sunday 25 February 2024
Reference:  HR-0020-24

We have a challenging and exciting role for a customer focused individual to join the West Lancashire Borough Council`s Repairs and Servicing Team. You will be a team player who has excellent communication skills.

Along with other team members you will be responsible for assisting contractors to gain access into customers homes to ensure that they can carry out testing and inspection in accordance with legislation and best practice.

You will:

  • Lead for the Repairs & Servicing Team in all aspects of customer service and engagement in relation to compliance.
  • Liaise closely with customers in their homes, to discuss their specific circumstances and create household profiles to assist the delivery of compliance with the minimum of disruption.
  • Work closely with external/ internal partners in identifying solutions where residents have requirements/difficulties.
  • Be the main point of contact for customers who are experiencing difficulties with the cyclical works and testing to their homes and assist in any other customer related issue for Repairs & Servicing.
  • Assist the Repairs & Servicing Team in encouraging and developing customer participation in all aspects of repairs and compliance testing.

The post holder will support the development of a positive organisational culture that is outward looking, evidence based, and customer focused.   You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained.

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

 If you are looking for a new and exciting challenge and want to be part of our Repairs and Servicing team, we would love to hear from you.

Interviews for this position will take place on 4th March.

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Apply Online by clicking the Apply Online button above. If you cannot apply Online then please call 01695 577177.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet

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