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Customer Service Assistant - Revenue & Benefits
| Designated Workplace: |
52 Derby Street, Ormskirk, L39 2DF |
| Designated Workstyle: |
Flexible Office Based Worker |
| Salary: |
£25,584 to £27,269
per annum
|
| Post Type: |
Full Time |
| Hours: |
36 per week |
| Tenure: |
Temporary
|
| End Date: |
31/12/2025 |
| Published: |
Friday 04 July 2025 |
| Closing Date: |
23.59 hours BST on Sunday 20 July 2025
|
| Reference: |
HR-0032-25-R |
Do you…….
- Enjoy working in a busy, customer focused environment?
- Have a passion for delivering excellent customer service?
- Want a new and exciting challenge?
If the answer to these questions is "yes", this could be the perfect opportunity for you!
We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services Revenue & Benefits call handling team.
About You!
You will be the first point of contact for all revenue & benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding the Council's revenue & benefit services.
You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.
You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.
What's in it for you?
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
So, if you think you are up to the challenge, we would love to hear from you.
Related Documents
Apply
Apply Online by clicking the Apply Online button above. If you require further information or your application will not submit then please call 01695 577177 or email recruitment@westlancs.gov.uk.
For general employability support please contact the employability team at thenest@westlancs.gov.uk
The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.
Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet.
Equal Opportunities
An Equal Opportunities Employer - Download our Equality Statement.
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.
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