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Customer Service Assistant Apprentice

Designated Workplace:  52 Derby Street, Ormskirk, L39 2DF
Designated Workstyle:  Flexible Office Based Worker
Salary:  £9,029 to £17,833 £4.81 per hour – Under 18s £6.83 per hour – Ages 18-20 £9.18 per hour – Ages 21-22 £9.50 per hour - Ages 23 and over
Post Type:  Full Time
Tenure:  Temporary
Length:  18 Months
Published:  Friday 05 August 2022
Closing Date:  23.59 hours BST on Sunday 21 August 2022
Reference:  HR-0054-22-R-R

Do you…….

  • Enjoy working in a busy, customer focused environment?
  • Have a passion for delivering excellent customer service?
  • Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit an Apprentice who is customer focused to join our busy Customer Services team. You do not need experience just an interest in developing your skills in this type of environment.

You will be the first point of contact for all service enquiries through our Contact Centre in either Ormskirk or our Customer Service Point in Skelmersdale. You will respond to customer enquiries, complete any administration tasks, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.

You will be a team player and willing to learn. We will give you all relevant training and support to be able to fulfil your apprenticeship.   

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.

What can we offer in return? We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you.  A competitive salary, generous annual leave, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer. 

So, if you think you are up to the challenge, we would love to hear from you.


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Apply Online by clicking the Apply Online button above. If you cannot apply Online then please call 01695 577177.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet

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