Business Support Officer Part Time

• Are you interested in joining the Business Support Team here at West Lancashire Borough Council?
• Are you passionate about delivering an excellent customer service?
• Do you have excellent administration skills with a high level of attention to detail?  If the answer to these questions is 'yes' we would love to hear from you.

We are looking for an experienced Business Support Officer who is interested in a new challenge in a fast-paced role within our Business Support Team.

You will be responsible for providing an efficient and effective administrative support service to several operational teams within the organisation.   These teams will include Environmental Services, Housing and Regulatory Services, Corporate and Customer Services, Finance and Property Services and Leisure Services.  

The administrative tasks will include Adaptations, Customer Feedback, Patch Problems, MP Enquiries, Waste Services and Environmental Services. This will also include the filing and coordinating of files in the basement.

The key skills you will demonstrate within this role are:

• Inputting and extracting data using a range of management information systems, to support with the processing of referrals/orders/invoices and working to strict deadlines to ensure that the work is completed in a timely manner.  This will also include collating data to support with performance management.
• You will need excellent ICT skills, including the ability to use Word, Excel, Outlook and other ICT packages as required.
• Excellent communication skills both verbally and in writing, liaising with members of the public, senior managers, and staff members within the organisation.
• Excellent organisational skills, work methodically, be able to prioritise your workload and meet multiple deadlines. 
• You will be a team player and will have the ability to use your initiative and work with minimal supervision.

The post holder will support the development of a positive organisational culture that is outward looking, evidence based, and customer focused.  You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.

If you are looking for a new and exciting challenge and want to be part of our multi-disciplinary business support service, we would love to hear from you.

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

 For an informal discussion about this position, please contact Louise Rankin, Senior Business Support Officer on 01695 585235 or Tracy Gilligan, Business Support Manager on 01695 583229.

Related Documents

• Role Profile and Person Specification    
• Behavioural Standards