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Service Transformation Analyst

Location:  49 Westgate, Skelmersdale, WN8 8LP
Salary:  £29,055 to £30,756 per annum
Post Type:  Full Time
Published:  Friday 04 January 2019
Closing Date:  23.59 hours GMT on Sunday 20 January 2019
Reference:  HR-0058-18

Do you:

  • Enjoy working in a fast paced, challenging and rewarding environment?
  • Have a passion for utilising insight data and technology to deliver transformational change?
  • Have a solution focussed approach to challenging existing working practices to create new ways of working that adds value and makes a difference to our residents?

If the answer is yes, then West Lancashire Borough Council needs YOU! 

We are looking for an exceptional individual to join our team and make a real difference now and into the future. This is a newly created role which is unique, ambitious and reflects our passion to deliver transformational change by utilising customer insight and intelligence, to allow new ways of working which connect people, systems and processes to emerge that enhances the customer journey.

You will need to be able to think strategically and communicate effectively at all levels to build credibility and trust.  The role will include conducting business process re-engineering projects to ensure shared outcomes are achieved in line with organisation priorities.  This will involve having well-developed skills that influence and shape effective decision making to emerge that is evidenced based and demonstrates "buy in" and Value for Money.

You will also have excellent IT skills in a wide range of software products and packages including SQL to develop evidence based service improvements that allows a strong performance management culture to be developed and embedded across the directorate.

Every day will be different with lots of variety and challenges. This role is perfect for someone who has a technical appetite, driven to working with people to achieve sustainable change, whilst influencing and shaping services to enhance the customer journey.

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Apply Online by clicking the Apply Online button above. If you cannot apply Online then please call 01695 577177.

Please note that we do not accept speculative CVs.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet

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