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Fixed Term Customer Services Assistant

Location:  52 Derby Street, Ormskirk, L39 2DF
Salary:  £18,795 to £19,171 per annum
Fixed Term until 31 March 2020
Post Type:  Full Time
Published:  Thursday 05 September 2019
Closing Date:  23.59 hours BST on Sunday 22 September 2019
Reference:  HR-0067-19

Do you…….
•Enjoy working in a busy, customer focused environment?
•Have a passion for delivering excellent customer service?
•Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team on a fixed term basis until 31 March 2020.  

You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.

You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.  

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. You will be primarily based at 52 Derby Street, Ormskirk, but will also work from  Unit 142, The Concourse Shopping Centre, Southway, Skelmersdale,

So, if you think you are up to the challenge, we would love to hear from you.

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Apply Online by clicking the Apply Online button above. If you cannot apply Online then please call 01695 577177.

Please note that we do not accept speculative CVs.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet

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