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Tenant Voice Manager

Designated Workplace:  49 Westgate, Skelmersdale, WN8 8LP
Designated Workstyle:  Flexible Office Based Worker
Salary:  £41,418 to £44,428
Post Type:  Full Time
Hours:  36 per week
Tenure:  Permanent
Published:  Friday 21 June 2024
Closing Date:  23.59 hours BST on Sunday 21 July 2024
Reference:  HR-0070-24-R

Are you passionate about making a difference and listening to feedback to shape and change how services are delivered working in collaboration with our tenants?

About the role:

  • If you are customer focused and want to make a difference ,we have an exciting opportunity in Housing services for the role of Tenant Voice Manager.
  •  You will have responsibility for developing and embedding our revised Tenant Engagement approaches and optimising new opportunities for tenant involvement, ensuring that the diverse needs of the community are met.
  • You will be responsible for ensuring that the tenant voice is at the heart of service design and delivery whilst facilitating inclusive engagement events and activities across the Borough. 
  • You will provide guidance, direction and support and expertise to Service Leads and have best practice knowledge of customer engagement and the regulatory requirements for social housing providers.
  • You will ensure that we provide a range of opportunities and incentives for involvement.
  • You will work with involved tenants to support training and scrutiny of housing services and performance and that tenant feedback is acted upon and used to improve services and tenant satisfaction.
  •  You will also be responsible for the development, implementation, and review of performance measures for all aspects of tenant engagement and service standards to ensure that we continue to provide transparency.

What we are looking for:

We are looking for someone who is a positive and confident leader, who can think strategically and guide the service and support others to ensure tenants are meaningfully engaged.

We are looking for someone who will collaboratively and can motivate and inspire tenants working alongside our groups and individuals to build capacity, skills, source training and learning for involved tenants
 
 We are looking for an excellent communicator and someone who is committed to making a difference and can effectively engage and facilitate involvement to ensure a range of views influences decision making.

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

To find out more about the role call Jane Maguire 01695585003

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Apply

Apply Online by clicking the Apply Online button above. If you require further information or your application will not submit then please call 01695 577177 or email recruitment@westlancs.gov.uk.  

If you require support with the application process, please feel free to contact the employability team at thenest@westlancs.gov.uk

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.   

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet

Equal Opportunities

An Equal Opportunities Employer - Download our Equality Statement.  

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.

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