Customer Service Assistant - Revenues and Benefits

Do you…….

• Enjoy working in a busy, customer focused environment?
• Have a passion for delivering excellent customer service?
• Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services Team.

You will be the first point of contact for Revenue and Benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.

You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and emphatically with a wide range of customers.  

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8:30am and 5:30pm Monday to Friday. Working patterns to be agreed.

What can we offer in return? We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you.  A competitive salary, generous annual leave, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer. 

So, if you think you are up to the challenge, we would love to hear from you.

Related Documents

• Role Profile and Person Specification    
• Behavioural Standards