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Customer Service Assistant - Revenues and Benefits

Designated Workplace:  Ormskirk / Skelmersdale
Designated Workstyle:  Flexible Office Based Worker
Salary:  £20,444 to £22,129
Post Type:  Full Time
Tenure:  Temporary
End Date:  31/03/2023
Published:  Monday 01 August 2022
Closing Date:  23.59 hours BST on Monday 15 August 2022
Reference:  HR-0073-22-R

Do you…….

  • Enjoy working in a busy, customer focused environment?
  • Have a passion for delivering excellent customer service?
  • Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services Team.

You will be the first point of contact for Revenue and Benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.

You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and emphatically with a wide range of customers.  

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8:30am and 5:30pm Monday to Friday. Working patterns to be agreed.

What can we offer in return? We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you.  A competitive salary, generous annual leave, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer. 

So, if you think you are up to the challenge, we would love to hear from you.

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Find out more about working for the Council by downloading our Recruitment Pack

Apply Online by clicking the Apply Online button above. If you cannot apply Online then please call 01695 577177.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet

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