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Income Management Assistant

Location:  49 Westgate, Skelmersdale, WN8 8LP
Salary:  £20,092 to £21,748 per annum
Post Type:  Full Time
Tenure:  Permanent
Published:  Wednesday 16 September 2020
Closing Date:  23.59 hours BST on Wednesday 30 September 2020
Reference:  HR-0080-20

This is an exciting opportunity for someone with an interest in social housing to join our busy income collection team. We are looking for someone who can make a difference and have effective conversations so that we can collect rent payments.

You will be an excellent negotiator and secure payments, make payment agreements and payment plans and recover rent and housing debts owed to the Council

You will be someone who is able to take a proactive approach to minimise debts and maintain regular contact with customers in rent arrears.

As an Income Management Assistant you will provide a high quality customer focused service, having a firm but fair approach and be motivated to contribute to team targets and performance. 

We are looking for someone keen to understand our customer's and to have an interest in or knowledge of Universal credit and welfare benefits and be someone who would offer our customers the best advice and support they can if they face financial difficulties.

You will be an excellent communicator and will refer our tenants to relevant agencies, for advice and support when needed.

If you feel you have the appropriate skills, or are keen to start a career in social housing and are looking for opportunities to progress then we would love to hear from you!


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Apply Online by clicking the Apply Online button above. If you cannot apply Online then please call 01695 577177.

Please note that we do not accept speculative CVs.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet

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