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Service Improvement Officer

Designated Workplace:  49 Westgate, Skelmersdale, WN8 8LP
Designated Workstyle:  Flexible Office Based Worker
Salary:  £29,777 to £31,364
Post Type:  Full Time
Hours:  36 per week
Tenure:  Permanent
Published:  Tuesday 14 November 2023
Closing Date:  23.59 hours GMT on Sunday 10 December 2023
Reference:  HR-0125-23

Are you passionate about improving and offering high quality services?

We have an exciting opportunity in our newly established team in the Housing for a Service Improvement Officer. 

You will be a highly motivated, dedicated, and confident individual with experience of working in a customer focused environment and with excellent knowledge of Housing services and the consumer standards.

We are looking for an innovative individual who can identify improvements arising from customer feedback. You will have the skills to work collaboratively across the whole organisation, and especially with our customer engagement team and the Housing Managers to make any changes to service delivery and to monitor and report on how changes make a difference for our customers. 

You will provide support to Service Managers and will be skilled at in-depth service reviews, investigations, and enquiries that are based on customer complaints and feedback.

You will be able to research best practise, be aware of the Housing Ombudsman requirements and have knowledge and experience of researching and developing policies and procedures. 

The post holder will need an ability to provide imaginative solutions so that services are delivering and continually improving.

We pride ourselves on being a good employer with a range of benefits and employment terms and conditions to suit you. You will be able to benefit from competitive salaries on an incremental scheme, flexible working, LGPS pension scheme, family friendly policies and healthcare insurance. To read more about the benefits of working for us visit; Benefits of Working for the Council.

If you are looking for a new and exciting challenge, in a fast past environment, we would love to hear from you. 

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Apply Online by clicking the Apply Online button above. If you cannot apply Online then please call 01695 577177.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet

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