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Income Management Assistant

Location:  Ormskirk / Skelmersdale
Salary:  £19,554 to £21,166 per annum
Post Type:  Full Time
Published:  Tuesday 19 May 2020
Closing Date:  23.59 hours BST on Tuesday 02 June 2020
Reference:  HR-0152-19-E-R

This is an exciting opportunity to join our busy income collection team. We are looking for someone who is an excellent negotiator and can secure payments, make agreements and payment plans and recover rent debts

As an Income Management Assistant you will provide a high quality customer focused service, having a firm but fair approach and be motivated to contribute to team targets and performance. You will maintain regular contact with customers in rent arrears, and take a proactive approach to minimise debts.

We are looking for someone with an understanding of Universal credit and welfare benefits, who is able to give customers the best advice and support they can if they face financial difficulties and can refer to relevant agencies, when needed.

If you feel you have the appropriate experience and skills, along with the ability to work alone or as part of a team, then we would love to hear from you!

There are two posts available. 

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Please note that we do not accept speculative CVs.

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records.  This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council. See our Recruitment of Ex Offenders Guidance Leaflet

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