As part of our commitment to reducing waste and increasing reuse and recycling, you will work closely with our existing Waste Services teams and Waste Management Officers to deliver an excellent service to our residents.

We’re looking for candidates with strong interpersonal skills who can work effectively with residents, colleagues, and partner organisations to achieve great outcomes.

What we’re looking for:

• Friendly, motivated individuals
• Excellent communication and teamwork skills
• Active individuals that enjoy working outdoors
• Available to work a compressed working pattern  of 36 hours over a 4 day working week, Tuesday - Friday between the hours of 6 am and 6 pm.

 What we offer:

We pride ourselves on being a supportive and inclusive employer. Joining us means you can benefit from:

• Competitive, incremental salary
• Local Government Pension Scheme (LGPS)
• Family‑friendly policies
• And much more—discover all our benefits on our Benefits of Working for the Council page.

Agency workers who will have completed a 12-week placement are also eligible to apply.

If you’re passionate about making a positive difference in our community, we’d love to hear from you!

Closing Date: 26 Jul 2026

Team: Operational

Salary: £26,403 to £28,142 per annum

The Role

As a Clean and Green Operative, you will work as part of a team to provide a high-quality environmental maintenance service, including both planned and reactive work for all aspects of street cleansing and grounds maintenance functions.

You will drive a range of Council owned vehicles including vans, tipper vans and link tips. In addition to towing trailers commensurate with licence certification and appropriate training. You will also use a full range of handheld plant with walk behind plant and machinery including  pedestrian mowers, strimmers, hedge trimmers, again commensurate with certification and/or successful completion of appropriate training.

 About you

You will hold a clean full UK Driving licence (Licence B and B1), have experience of working as part of a manual operational service and the ability to undertake tasks as directed to a high standard and be committed to health and safety and adherence to policy and procedures. Ideally you will have experience of operating commercial handheld grounds maintenance and street cleansing equipment e.g. mowers, strimmer, hedge trimmers and blowers, however this is not essential as training will be given.

 Hours of work 

36 hours per week to be worked flexibly between the hours of 7am and 6pm Monday to Friday. You will also be required to work bank holidays and weekends on occasion to meet the demands of the service.

 What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you think you are up to the challenge, we would love to hear from you.

Closing Date: 26 Jul 2026

Team: Operational

Salary: £25,583 to £25,989 per annum

The Roles

As a Clean and Green Operative, you will work as part of a team to provide a high-quality environmental maintenance service, including both planned and reactive work for all aspects of street cleansing and grounds maintenance functions.

You will drive a range of Council owned vehicles including vans, tipper vans, link tips and sweepers. In addition to towing trailers commensurate with licence certification and appropriate training. You will also use a full range of handheld plant with walk behind plant and machinery including ride on and pedestrian mowers, strimmers, hedge trimmers, again commensurate with certification and/or successful completion of appropriate training.

About you

You will hold a full clean UK Driving licence (Licence B and B1), have experience of working as part of a manual operational service and the ability to undertake tasks as directed to a high standard and be committed to health and safety and adherence to policy and procedures. Ideally you will have experience of operating commercial handheld grounds maintenance and street cleansing equipment e.g. mowers, strimmer, hedge trimmers and blowers, however this is not essential as training will be given.

Hours of work 

Full time position - 36 hours per week to be worked flexibly between the hours of 7am and 6pm Monday to Friday. You will also be required to work bank holidays and weekends on occasion to meet the demands of the service.

Part time position - 12 hours per week to be worked flexibly and will be based on the following schedule: Saturday 7am to 1pm and Sunday 7am to 1pm. You may also be required to work outside of these hours, bank holidays and throughout Monday to Friday on occasion to meet the needs of the service.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you think you are up to the challenge, we would love to hear from you.

Closing Date: 26 Jul 2026

Team: Operational

Salary: £26,403 to £28,142 per annum

The Roles

As a Clean and Green Operative, you will work as part of a team to provide a high-quality environmental maintenance service, including both planned and reactive work for all aspects of street cleansing and grounds maintenance functions.

You will drive a range of Council owned vehicles including vans, tipper vans, link tips and sweepers. In addition to towing trailers commensurate with licence certification and appropriate training. You will also use a full range of handheld plant with walk behind plant and machinery including ride on and pedestrian mowers, strimmers, hedge trimmers, again commensurate with certification and/or successful completion of appropriate training.

About you

You will hold a full clean UK Driving licence (Licence B and B1), have experience of working as part of a manual operational service and the ability to undertake tasks as directed to a high standard and be committed to health and safety and adherence to policy and procedures. Ideally you will have experience of operating commercial handheld grounds maintenance and street cleansing equipment e.g. mowers, strimmer, hedge trimmers and blowers, however this is not essential as training will be given.

Hours of work 

Full time position - 36 hours per week to be worked flexibly between the hours of 7am and 6pm Monday to Friday. You will also be required to work bank holidays and weekends on occasion to meet the demands of the service.

Part time position - 12 hours per week to be worked flexibly and will be based on the following schedule: Saturday 7am to 1pm and Sunday 7am to 1pm. You may also be required to work outside of these hours, bank holidays and throughout Monday to Friday on occasion to meet the needs of the service.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you think you are up to the challenge, we would love to hear from you.

Closing Date: 26 Jul 2026

Team: Operational

Salary: £26,403 to £28,142 per annum pro rata

• Looking for a new and exciting challenge?
• Passionate about providing great customer service?
• Self-motivated?
• Wanting to make a real difference?

 If the answer to these questions is ‘Yes’, this could be the perfect opportunity for you.

We are now looking for an enthusiastic and dedicated person to join our Independent Living team, someone who shares our commitment and motivation to make a difference. Ideally you will have experience of working with older people and understand their needs.

With constantly changing priorities you will be self-motivated, capable of working with minimal supervision and able to demonstrate a proven track record of dealing with customers, ideally in a social housing environment. You should be a great communicator with excellent IT skills, which you will need to help provide an excellent and efficient service.

In a busy and challenging environment, you will provide a range of housing support services that enable residents to remain living independently in their homes; and will link with local services to prevent social isolation and promote health and wellbeing.

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

So, if you’re looking for something new and challenging, we would love to hear from you.

Closing Date: 26 Jul 2026

Team: Operational

Salary: £26,403 to £28,142 per annum

As a Housing Officer, you will be responsible for the full range of tenancy, housing, and estate management functions across your allocated area. You will support tenants throughout their tenancy journey, from sign-up through to tenancy termination, helping them understand their responsibilities while providing the support needed to sustain successful tenancies.

Working closely with colleagues, partner agencies, and residents, you will play a key role in maintaining neighbourhood standards, tackling tenancy breaches, supporting vulnerable households, and ensuring residents can access the services they need.

This is a rewarding front‑line role for someone who is resilient, organised and committed to making a positive difference to people’s lives and communities.

This is not a desk-based position. You'll spend much of your time out on estates, conducting home visits, meeting residents face-to-face, inspecting neighbourhoods, and working proactively to resolve issues before they escalate. If you are passionate about supporting people, building strong communities, and delivering excellent housing management services, we'd love to hear from you.

Closing Date: 26 Jul 2026

Team: Operational

Salary: £34,434 to £36,363 per annum

You will be joining a small friending team to ensure that legislative obligations are adhered to on WLBC's housing Stock and corporate buildings. You will be responsible for the day-to-day operations of our processes to oversee the smooth delivery of Asbestos Management. You will ideally have a strong background in the social housing sector although this is not essential but would be preferred. You will also be responsible for reviewing the Council's Policy and Procedures and updating the councils Asbestos Management Plan as and when required.

About You!

You will have strong analytical skills and have the ability to challenge using your technical knowledge. You will hold a BOSH P405 & P402 accreditation. You will be efficient in planning and delivering work programmes and you will be the primary lead in overseeing day to day and responsive works. The successful candidate will have strong contact management experience and the ability to lead and build strong partnerships with internal teams, stakeholders and our residents.

Closing Date: 26 Jul 2026

Team: Operational

Salary: £44,075 to £47,181 per annum

As Regulatory Support Officer, you will have a critical part to play in supporting the Licensing section in ensuring compliance in this area of work. You will work within a range of established policies and processes to provide advice to customers, process licensing applications and payments and support the running of the service.

You will be a confident communicator and strong team player with a drive to develop and expand your knowledge and skills in the role.

For an informal conversation about the role, please contact Nicola Healing (Licensing Team Leader) on nicola.healing@westlancs.gov.uk or 01695 583254.

Closing Date: 26 Jul 2026

Team: Administrative

Salary: £28,598 to £31,022 per annum pro rata

Are you an organised and proactive administrator who enjoys working in a busy environment where no two days are the same?

We're looking for an Executive Support Officer to join our Executive Support Team, providing high-quality support to senior leaders across the organisation. This is a varied and rewarding role where you'll help coordinate meetings, manage correspondence, support key activities and play an important part in ensuring services run smoothly.

This is an excellent opportunity for someone looking to develop a career in executive support and gain valuable experience working closely with senior managers in a professional and supportive environment.

About the Role

As an Executive Support Officer, you will provide confidential administrative support to Directors, Assistant Directors and Chief Officers, helping them manage priorities and work effectively.

Key responsibilities include:

• Provide professional and confidential administrative support to Directors, Assistant Directors and Chief Officers.
• Act as a first point of contact for enquiries and correspondence
• Organise and coordinate meetings and events, including preparing agendas and supporting documentation.
• Process and monitor correspondence and incoming mail, ensuring timely responses.
• Maintaining accurate records and delivering a high standard of customer service.

About You

We are looking for someone who:

• Has administrative experience in a busy office environment 
• Is highly organised and able to manage competing priorities
• Communicates confidently and professionally, both written and verbally
• Build positive working relationships with a wide range of people - Demonstrates resilience, adaptability, and a positive attitude 
• Has excellent IT skills (including Word, Excel, Outlook) 
• Handles confidential information with discretion
• Works well both independently and as part of a team 
• Takes pride in delivering excellent customer service

Essential qualifications/experience:

• GCSE English and Maths (or equivalent) or relevant experience
• Administrative experience with strong organisational skills

Desirable:

• NVQ Level 2 in Business Administration (or equivalent)
• Experience supporting senior managers
• Customer service training

What We Offer

We pride ourselves on being a friendly, supportive employer and offer a range of benefits designed to suit your needs. These include a competitive salary, generous annual leave entitlement, access to the Local Government Pension Scheme, work–life balance policies, and opportunities for personal development.

Working Requirements

• Standard working week of 36 hours, Monday to Friday.
• Occasional flexibility to support the Executive Support Team, including work outside normal office hours.
• Ability to travel to other Council sites as required.

Apply now

If you are a motivated and organised professional looking to develop your career in executive support, we would love to hear from you.

Apply today and join a supportive team at the heart of the organisation.

Additional information

Interview: Week commencing 17 August 2026.

If you are interested in this position and would like an informal conversation, please free to contact Jemma Hunstone at Jemma.Hunstone@westlancs.gov.uk.

Closing Date: 19 Jul 2026

Team: Administrative

Salary: £28,598 to £31,022 per annum

It's time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive and healthy communities, and financial resilience, we are looking for exceptional candidates to help shape our future.

You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role!

We are looking to recruit Finance Business Partners to join our Finance Team. We currently have one full-time vacancy (36 hours per week) and one part-time vacancy (21.5 hours per week) available.

As a Finance Business Partner, you will play a key role in supporting managers and senior leaders across the Council by providing professional financial advice, challenge and support. Working closely with service areas, you will help ensure sound financial management and contribute to effective decision-making that supports the delivery of Council priorities.

The role will involve:

• Providing high-quality financial advice and support to managers and budget holders.
• Supporting the preparation, monitoring and forecasting of revenue and capital budgets.
• Producing financial reports and management information for a range of stakeholders.
• Identifying financial risks and opportunities and helping services develop appropriate solutions.
• Supporting budget setting, business planning and year-end processes.
• Building strong working relationships with colleagues across the organisation to promote good financial management.
• Contributing to the continued development and improvement of financial processes and systems.

This is an excellent opportunity to work in a collaborative environment where your expertise will directly contribute to the delivery of high-quality services for our communities.

To find out more about West Lancashire Borough Council, please follow the link to access our Recruitment Pack and view the attached Role Profile below.

About You!

We are looking for a motivated and proactive finance professional who can build effective working relationships and confidently support managers in making informed financial decisions.

You will ideally:

• Have experience working in a finance environment.
• Be a qualified CCAB accountant.
• Have experience of budget monitoring, financial reporting and financial analysis.
• Be able to interpret and communicate financial information clearly to non-financial audiences.
• Possess excellent organisational skills and attention to detail.
• Be able to manage competing priorities and meet deadlines.
• Have strong interpersonal skills and the ability to work collaboratively with colleagues at all levels.
• Be committed to delivering high-quality customer-focused services.

What We Offer

We pride ourselves on being a friendly, supportive employer and offer a range of benefits designed to suit your needs. These include a competitive salary, generous annual leave entitlement, access to the Local Government Pension Scheme, work–life balance policies, and opportunities for personal development.

If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.

Please indicate within your supporting statement whether you wish to be considered for the full-time vacancy, part-time vacancy, or both.

Additional Information: 

Interview date: 5 August 2026

If you are interested in this position and would like an informal conversation, please free to contact Peter Quick, peter.quick@westlancs.gov.uk.

Closing Date: 19 Jul 2026

Team: Professional

Salary: £44,075 to £47,181 per annum

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future.  

The Role

Following restructure and team expansion, West Lancashire Borough Council is recruiting to a new Team Leader post for the Private Sector Housing section.

As Team Leader you will be responsible for the day-to-day supervision and management of the section. The day to day workload is diverse, including a range of complaint work, caravan site licensing, HMO licensing of circa 250 HMO's, empty properties, displaced persons programme and affordable warmth grant programme.

You will be pivotal in developing and delivering strategic plans for service delivery and will be a champion of change. We are looking for passionate and experienced Officers with excellent communication skills. We welcome applications from existing managers looking for a change in direction or candidates with supervisory experience looking to develop into a management role. 

What's in it for you?

West Lancashire is diverse in its geography and business communities, providing a varied workload and range of opportunities for the potential candidates.

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.

If you are interested in learning more about the post, please contact Lyndsey Key (Environmental Health Manager) on 01695 583236 for an informal discussion.

Closing Date: 02 Aug 2026

Team: Managerial

Salary: £48,226 to £50,269

Interview Dates: Week commencing 3rd August (Precise dates TBC)

Closing Date: 20 Jul 2026

Team: Professional

Salary: £44,075 to £47,181

Interview Dates: Week commencing 3rd August (Precise dates TBC)

Closing Date: 20 Jul 2026

Team: Professional

Salary: £48,226 to £50,269

• Supporting the Monitoring Officer and Deputy Monitoring Officer in fulfilling their statutory duties, including standards, ethical governance, whistleblowing and information governance
• Providing expert legal advice on constitutional matters, decision-making processes and governance frameworks, ensuring compliance with legislation and best practice
• Attending and advising at Council, Committees and senior leadership meetings, shaping key decisions and ensuring robust legal oversight
• Reviewing and advising on committee reports, delegated decisions and governance documentation, ensuring legal accuracy and transparency
• Leading on standards and regulatory complaints, including investigations and outcomes
• Managing a varied caseload covering governance, litigation, housing, licensing and other local authority matters
• Contributing to Local Government Reorganisation, providing strategic legal input on structural and constitutional change
• Supporting the development and maintenance of the Council’s Constitution and Schemes of Delegation
• Providing strategic advice on equality duties and ensure compliance with the Public Sector Equality Duty in decision-making
• Working closely with senior officers, elected Members and external partners, building trusted and effective working relationships
• Contributing to risk management and provide strategic legal insight across Council services

• Qualification as a Solicitor or Barrister with substantial post-qualification experience, ideally within local government
• Strong technical knowledge of governance, public law and local authority legislation
• Experience supporting Monitoring Officer functions or working on standards, constitutional or information governance matters
• Proven experience advising senior officers and elected Members on complex and sensitive issues
• Advocacy experience and the ability to manage complex litigation where required
• Excellent organisational skills, with the ability to manage competing priorities and deliver high-quality work under pressure
• Strong interpersonal and influencing skills, with the ability to build credibility across all levels of the organisation
• A strategic mindset with sound judgement, analytical thinking and attention to detail
• Experience contributing to corporate leadership, policy development and organisational change initiatives

Interview Dates: Thursday 13th and Friday 14th August

Closing Date: 20 Jul 2026

Team: Professional

Salary: £54,934 to £56,760

• Qualification as a Solicitor with demonstrable experience in housing litigation and public sector law
• Strong technical knowledge of housing law, specifically, housing conditions claims, possession, ASB and injunctions
• Experience of working in a local government or similarly complex environment, with an understanding of political and regulatory sensitivities
• The ability to manage competing priorities and deliver high-quality work to tight deadlines
• Excellent communication and interpersonal skills, with the confidence to advise senior officers and elected Members
• A proactive, solution-focused approach with sound judgement and attention to detail
• The ability to work independently while contributing effectively to a collaborative team environment

Closing Date: 20 Jul 2026

Team: Professional

Salary: £44,075 to £47,181

Interview Dates: Thursday 13th and Friday 14th August

Closing Date: 20 Jul 2026

Team: Professional

Salary: £44,075 to £47,181

This is a rare opportunity to work at the heart of a forward-looking organisation during a significant period of transformation and strategic change. Reporting directly to the Director of Housing and Environment, you will lead complex corporate projects that support the Council’s priorities, organisational improvement ambitions and long-term service transformation agenda.

You will provide strategic project leadership, professional expertise and assurance across a varied portfolio of work, ensuring projects are delivered effectively, risks are managed proactively and benefits are fully realised.

About the role

As Corporate Project Manager, you will:

• Lead the planning and delivery of complex, multi-strand corporate projects aligned to Council priorities
• Provide strategic advice and challenge to senior leaders on project scope, feasibility and delivery options
• Support robust governance arrangements through high-quality reporting to Executive and Corporate Management Teams and Members
• Lead stakeholder engagement across the organisation and with external partners, suppliers and elected Members
• Oversee project risks, interdependencies, budgets and benefits realisation frameworks
• Drive organisational change and continuous improvement through effective project management methodologies

This role will work closely with the Executive Management Team and key partners, including Tawd Valley Developments, helping to ensure that major projects are delivered successfully and aligned to the Council’s wider corporate objectives.

What we're looking for:

We are seeking a highly organised and politically astute project professional who can confidently lead complex programmes within a public sector environment.

You will bring:

• Significant experience delivering large-scale projects, transformation programmes or organisational change initiatives
• Strong programme and project management expertise, ideally supported by qualifications such as PRINCE2, MSP or APM
• Experience operating within local government or the wider public sector
• Excellent communication, influencing and relationship management skills
• Strong financial and commercial awareness with experience managing significant budgets
• The ability to manage competing priorities and deliver outcomes in a complex and fast-moving environment

Most importantly, you will be someone who is motivated by public service and passionate about delivering projects that make a genuine difference to local communities.

For more information, to to apply to this fantastic opportunity, visit our dedicated campaign site: West Lancashire Borough Council - Corporate Project Manager > NY Resourcing

Closing date: Tuesday 14 July

Closing Date: 14 Jul 2026

Team: Professional

Salary: £54,934 to £56,760

It’s an exciting time to join West Lancs as we deliver our ambitious Vision and Priorities for the borough. With a focus on environmental sustainability, generating economic prosperity, supporting inclusive and healthy communities, and ensuring a financially resilient Council, we’re looking for great people to help shape what comes next.

You’ll be joining an organisation that puts its customers first, takes responsibility, and works together with a positive, can-do attitude—always looking for better ways to deliver for our communities.

Your Role!

As a Revenues & Benefits Systems & Compliance Support Officer, you will play a key supporting role in the delivery of digital services within our Revenues & Benefits team, helping to ensure that system changes are effectively implemented, understood and embedded across the service. Working with colleagues across the services, you will help ensure that key business systems are maintained, improved and used effectively.  A central part of your role will be supporting user acceptance testing (UAT), ensuring updates and new functionality are fully tested, documented and successfully implemented. This includes planning and executing test scripts, recording outcomes, and identifying tracking issues to resolution to ensure system changes meet operational and compliance requirements.

You will be responsible for producing and maintaining high-quality, user-friendly documentation including work instructions, process guides, and training materials. Ensuring that these are accurate, accessible and kept up to date in line with legislative and system changes.

Alongside this, you will support the development and delivery of training for both new and existing staff, helping colleagues confidently use systems and adapt to changes. You will play an important role in translating technical system updates into clear, practical guidance, supporting colleagues across the services to adopt new processes and ways of working.

This role also contributes to wider service improvement and digital transformation, supporting key operational activities such as system upgrades and annual billing process, including occasional out-of-hours work where required to support the successful delivery of critical statutory functions.

About You!

We are looking for a motivated and detail-oriented individual with experience in a Revenues & Benefits environment and a passion for improving systems and processes.

You will bring:

• Experience working within a Revenues & Benefits service, with knowledge of Council Tax, NNDR, Housing Benefit and Council Tax Support legislation
• Strong understanding of systems such as Northgate Revenues & Benefits and Civica EDM (desirable)
• Experience in software testing, including user acceptance testing and following test scripts
• Proven ability to produce clear, concise written documentation such as guides and work instructions
• Experience developing training materials or supporting colleagues with system or process queries

You will also demonstrate:

• Excellent attention to detail and organisational skills
• Strong written and verbal communication skills, with the ability to explain technical information clearly
• Ability to manage workloads, prioritise tasks, and meet deadlines
• Good problem-solving skills and the ability to identify and escalate issues appropriately
• Confidence using digital tools

You will be a team player with a positive, customer-focused approach, able to adapt to change and contribute ideas to improve services and processes.

What's in it for you?

We’re a friendly and supportive employer, offering a range of benefits to help you balance work and life.

This includes a competitive salary, generous annual leave, flexible working, a strong pension scheme, and support for your development.

If you’re looking for a role where you can learn, grow and make a real impact, we’d love to hear from you.

Closing Date: 19 Jul 2026

Team: Operational

Salary: £32,061 to £33,699 per annum

It’s an exciting time to join West Lancs as we deliver our ambitious Vision and Priorities for the borough. With a focus on environmental sustainability, generating economic prosperity, supporting inclusive and healthy communities, and ensuring a financially resilient Council, we’re looking for great people to help shape what comes next.

You’ll be joining an organisation that puts its customers first, takes responsibility, and works together with a positive, can-do attitude always looking for better ways to deliver for our communities.

Your Role!

As the Revenues & Benefits Systems & Compliance Lead Officer, you will undertake a  a pivotal leadership role at the heart of the service, ensuring the systems and processes that support critical statutory functions remain robust, complaint and high performing.

You will lead on the configuration, maintenance, and continuous development of Revenues & Benefits systems, ensuring optimisation of systems, ensuring they remain stable, compliant with legislative and regulatory requirements, while supporting accurate processing across Council Tax, NNDR, Housing Benefits and Council Tax Support. You will take responsibility for implementing legislative changes, system updates, patches and releases, ensuring all changes are thoroughly tested, documented and communicated to operational teams.

Acting as the key point of contact for all system and technical matters, you will work closely with ICT, software suppliers, and service managers to resolve issues, deliver upgrades, and support ongoing digital transformation.

A key part of the role includes leading critical processes such as year-end billing and annual updates, ensuring successful delivery of statutory functions, including out-of-hours working when required.

The role goes beyond system management, with a strong focus on continuous improvement and transformation. You will analyse system performance, identify risks and inefficiencies, and drive enhancements that improve outcomes for both customers and staff.  Ensuring data integrity, audit compliance and the production of accurate and timely management information will be central to your responsibilities.

An important aspect of the role is supporting and developing others.  You will lead on the development of training, guidance and working procedures, providing technical advice and ensuring staff are confident and capable in their use of systems.  Working collaboratively across services, you will help shape a resilient, efficient and digitally enabled Revenues & Benefits service.

About You!

We are looking for a highly skilled and motivated professional with strong leadership capability and extensive experience within a Revenues & Benefits environment.

You will bring:

• Significant experience working within Revenues & Benefits, with detailed knowledge of Council Tax, NNDR and Housing Benefits legislation
• A strong understanding of systems, configuration, and system-led service delivery
• Experience in interpreting complex technical or legislative changes, translating them into  system updates, upgrades, and testing activities
• Proven ability to analyse performance data and producing meaningful management information and reports
• Experience of developing procedures, documentation, and training materials

Ideally, you will also hold an IRRV Technician qualification (or equivalent) and have experience working with a range of ICT systems and software platforms.

You will also demonstrate:

• Strong leadership skills with the ability to manage and motivate a team
• Excellent communication and influencing skills, with the ability to engage stakeholders at all levels
• High levels of organisation, attention to detail, and the ability to manage competing priorities
• Strong problem-solving skills, with the ability to identify risks and implement effective solutions
• A proactive and adaptable approach, with a passion for continuous improvement and driving change

You will be confident working in a fast-paced, high-risk service environment and committed to delivering high-quality, customer-focused outcomes.

What's in it for you?

We’re a friendly and supportive employer, offering a range of benefits to help you balance work and life.

This includes a competitive salary, generous annual leave, flexible working, a strong pension scheme, and support for your development.

If you’re looking for a role where you can learn, grow and make a real impact, we’d love to hear from you.

Closing Date: 19 Jul 2026

Team: Managerial

Salary: £44,075 to £47,181 per annum